Term & Conditions

 
 
 

 

General

  • The websiteDiamondApples is owned and managed by Panache Jewelry & Fashion Co Pte Ltd.
  • Customers purchasing from this website must read “Term and conditions” carefully before ordering. DiamondApples reserves the right to change, modify and delete any of these Terms and Condition at any point in time before prior notice to you. Any and all changes, modifications and deletions are applicable immediately upon being posted to the website.
  • Trade Mark: “DiamondApples” and “DIAMOND APPLE” is registered trade mark of R.T. Diamond Trading Co Pte Ltd. from IPOS Singapore under class 14. R.T. Diamond Trading Co Pte Ltd. have transferred all rights related to DiamondApples & Diamond Apple Trademark to Panache Jewelry & Fashion Co Pte Ltd. Any and all kind of use, copy, production of this Trade Mark is strictly prohibited without express prior written consent from Panache Jewelry & Fashion Co Pte Ltd.
  • Design: Diamond Apple “Design” is registered Design of R.T. Diamond Trading Co Pte Ltd. from IPOS, Singapore under class 11-01. R.T. Diamond Trading Co Pte Ltd. have transferred all rights related to DiamondApples & Diamond Apple Design to Panache Jewelry & Fashion Co Pte Ltd. Any and all kind of use, copy, production of this Trade Mark is strictly prohibited without express prior written consent from Panache Jewelry & Fashion Co Pte Ltd.
  • All content of this website is copyright of @diamondapples.com.
  • Disclaimer on Liability: Under any kind of circumstances, DiamondApples will not be liable for any loss arising from use of the website, interruption of any business, lost profit, lost data, special or consequential damage of any kind.
  • Product pricing on our website is subject to change without notification or information. Use of this website will be governed under the laws of Country of Singapore
 

Privacy & Security

1.Collection of Personal Data: We collect personal information/data, including geographical location from our website’s visitors /users (You) who visit/use our website by browsing, register themselves, login, buying, enquiring, emailing us, getting in touch with us via phone or by any other mode when you contact us or communicate /correspond with us. Your personal information is also collected by our FaceBook Page, twitter, Instagram or any other social media platform when you visit these pages, like us, retweet us, comment on us, sharing with us or by any other type of interaction.

2.Cookies: We use cookies (if your browser will allow) to recognise your browser to enable our system for remembering and processing the items in your shopping cart or wish list for faster processing of orders.

3.Use of Collected Data: We will use collected data to provide you delivery of your order, Notify your purchase transaction, solving your problem, reply to your queries /questions and in general communicate with you in any mode by e-mail, phone call, send letters etc.

4.Security of your personal information / Data : We will not disclose/ sell /transfer/share your information to any other party except our bank, merchant partner, credit card company, Business Partner, Investor authorised by government agency and as required by law. We follow industry standard practices to protect your personal information data submitted by you (user / visitor) to our website or by e-mail / phone or any other method of communication to us. However no method of transmission over the internet, or method of electronic storage is 100% secure. Therefore while we at DiamondApples will strive to protect your personal information and data against unauthorised access, we cannot guarantee absolute security of such personal information.

5.Change and access: You can login to your account on our website and change your information with us any time or you can also directly write to us.

6.Data Security: Your personal data in our database can be accessed only by authorised person of our company.

7.Change of our Privacy Policy: We reserve the right to update our privacy policy without any notice to you. You are requested to regularly read our privacy policy.

8.Question and Suggestion : If you have any questions or suggestions regarding our Privacy

Policy please feel free to contact us on customerservice@diamondapples.com

 

Consumer Policy

15 Day Return Policy

  • Customer Delight is our first priority.
  • We welcome your comment and suggestions to us.
  • If you face any difficulty to use our website please write to us at customerservice@diamondapples.com and give your feedback.
  • If our product is not as per your expectation please return to us within 15 Days of receipts of Product. Please refer to our “Return policy”.
  • We will reply all your query, questions within 1 Working day.
 

Order Cancellation Policy

We hope you would never want to cancel your order. However, in case you need to cancel please follow the process below :

  • To cancel your order please call to our phone number +65 9735 0097 or e-mail at sales@diamondapples.com with the following details.

You’re Name:
Address
Contact details: (Mobile Number, Office Phone Number, and House Ph Number)
E-mail ID:
Invoice Number:
Invoice Date:
Delivery date:
Items Code/Design Number:
Mode of Payment using by you:
Reason of cancelling the order:

  • We will refund your full money back to you electronically via reversal of transaction used for net banking / debit or credit cards.
 

Shipping and Delivery:

  • Items will be shipped to you by Fedex/Singpost or our authorised courier agency.
  • We will send you an e-mail of the shipping notification after your items are shipped.
  • Items will be delivered to “Original Buyer only” or “authorised Person” as instructed by buyer at the time of placing order with us.
  • After you complete the purchasing transaction you are not allowed to change the delivery address and the original receiving person.
  • The platform is being planned for a global launch in phases. All other International Buyers interested to pre-book please contact us at sales@diamondapples.com to make special arrangement for international shipping.