Return & Exchange Policy

We hope you would never want to return our products but just in case you need to Return/Exchange the below terms will apply:

15 Days Exchange Policy:

  • You can request for Exchange of product only within 15 days of receipt of product.
  • To Exchange please call our phone number +65 9735 0097 or e-mail us at sales@diamondapples.com with the following details.

Your Name:
DOB:
IC: for secure delivery to you or from you
Address:
Contact details:   (Mobile Number, Office Phone Number, and House Ph Number)  
E-mail ID:
Invoice Number:
Invoice Date:
Delivery date:
Items Code/Design Number:
Mode of Payment used by you:
Reason of Return/Exchange:

  • In case the value of exchanged product is higher than the value of the purchased product, the customer will have to pay the difference to process the new order.
  • Shipping and handling charges will be prepaid by DiamondApples.
  • All our products come with special Tag/seal. If this Tag/seal is broken the products are deemed to be accepted and will not be considered under this Exchange policy.
  • Additionally, all returned items will go through review and check with our Quality Control team. Any damaged, tampered, items will not be accepted under this Exchange policy. 
  • All Return/Exchange items must be return in original packing and with original invoice.
 

Return and Refund Policy

15 Day Return Policy:

  • You can request for a full refund by returning the product within 15 days of receipt.
  • Shipping and handling charges will be prepaid by DiamondApples.
  • All our products come with a special tag / seal. If this seal is broken the products are deemed to be accepted and will not be considered for the money back policy.
  • All returned items will go through review and check with our Quality Control team. Any damaged, resized, tampered, altered items will not be accepted under this 15 day return policy
  • All returned items should be accompanied by the copy of the original invoice
  • All refund will take place electronically via reversal of transaction used for net banking / debit or credit cards.
  • Refund amount will only be returned to the Original Buyer. Original Buyer cannot request his refund amount to be transferred to any other Person or Account.